Annuity Operations Manager

Job Title:        Annuity Operations Manager

Division:         Logicalis Ireland - Services

Reports To:    Services Director

Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in data centre and cloud services; communications and collaboration and managed services.

Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of almost 6,000 corporate and public sector customers.  To achieve this, Logicalis maintains strong partnerships with technology leaders such as IBM, HP, IBM, Cisco, NetApp, VMware and ServiceNow.

Role Purpose:

The primary goal of the Annuity Operations Manager is to ensure that the operational performance of Irish Annuity Operations department teams, suppliers, and processes, material to the customer experience are effectively managed.

A key objective of the role is to seek opportunities for annuity service improvement, optimisation and effectiveness to strengthen the value realised both by customers and Logicalis. As part of this work the Annuity Operations Manager will work with stakeholders from across Services and Sales to ensure that the Annuity Operations team specific processes that underpin brilliant customer experiences, are in place, performant and governed.  By regularly reviewing performance, the Annuity Operations Manager will be responsible for ensuring that actual performance matches that expected from the resources deployed and within their control.

The Annuity Operations Manager will ensure that customer contractual entitlement is understood and maintained by the Irish teams, suppliers and processes that underpin these expectations.  

In order to achieve this the Annuity Operations Manager will hold line management accountability for the Irish Support team, as well as driving service supplier inputs, including a key sub-supplier in Logicalis South Africa. This role will ensure that coaching and support, as well as clear feedback is provided where necessary to drive performance and consistency. This role will ensure that clear objectives aligned to those set within the wider department are set, understood and managed successfully.

This role has a broad scope which will require the post holder to help define, and then be accountable for the delivery of  appropriate activity to deliver excellence in Operational IT Service experience.

Listed below are some of the key routine, activities the Annuity Operations Manager can expect to engage with or own:

(NB this list is not exhaustive and intends to give an indication of the flexibility required to do this job).

Person Requirements:

Looking for an experienced, dedicated IT Operations Manager, with a solid career history in IT Operational Delivery – who has a passion for people, service and technology, and the enthusiasm to help Annuity Operations progress quickly. Key attributes:

Gravitas

Operational IT Expert

Advocate.

Flexible, Resilient & Tenacious.

Manager and Coach.

Commercially Aware.

Approachable & Dynamic.

Collaborative

Quality

Experience/ Qualifications:

Key Measures:

As agreed – but to include:

Role Details

Role Type: Permanent

Number of years' experience: 7+ 

Other Requirements:

Package:

Subject to experience, but it would include:

How to Apply:

Those with suitable experience, please forward your up to date CV in Microsoft Word format to info@ie.logicalis.com for consideration with the Subject Line 'Annuity Operations Manager'.