The alarming news of a pandemic has forced many organisations to quickly adopt solutions that enable remote working and support service delivery from various locations. While this pandemic will pass, in time, other disruptive events—another pandemic, natural disaster, human-caused event, social unrest, and more—will arise, requiring a new thought process around remote working as part of business continuity.
Consider these statistics:
While there are clear advantages to remote working and the majority of employees enjoy working from home, a Harvard Business Review study showed that many remote employees feel left out and mistreated, often due to a lack of communication and cohesiveness.
In a recent briefing around COVID-19, Gartner recommended these considerations (among others):
Prioritise security for remote workers
As always, security should be the primary concern. Phishing attacks will be on the rise and people will be more apt to click on links that look like crisis-related information. Just in the past few days, the Coronavirus statistics site Worldometers.info was targeted by cyber attackers with the intention to disrupt operations and information flow.
The rapid deployment of VPN connectivity can also result in the accidental exposure of the corporate network to attackers leveraging an insecure endpoint.
As more organisations turn to remote working to keep their employees safe, their IT teams must be agile and provide support for an unprecedented number of remote workers and their devices to keep organisations safe. IT teams should consider:
Once you’ve protected employees working from anywhere at any time on any device, they’ll need tools for effective communication and collaboration.
Add video-based team collaboration
When communication and collaboration isn’t an integral part of the work culture, efficiency and productivity can be lacking. That’s why it’s important, at this crucial time, to enable employees to stay connected to each other, work effectively and maintain business operations.
Team collaboration tools, like Cisco Webex Teams and Microsoft Teams, put work in one place and enhance the employee experience. From calling and messaging to file sharing, whiteboarding and video conferencing, powerful meeting and collaboration tools help to keep teams on track and be productive.
In fact, face-to-face interaction using video is key to keeping remote employees engaged. In a survey of Cisco Collaboration users, 93% believe that using video in meetings improves their interactions and strengthens their business relationships.
Logicalis: Your remote work expert
In any crisis, trust Logicalis Ireland to help you minimise business impact and keep employees safe and productive, while supporting your objective of returning to normal business operations as quickly as possible.
We can help your organisation to develop a remote working strategy that can be implemented now as part of your business continuity plan—or as part of normal business operations—and will deliver secure communication and enhanced collaboration among your entire workforce.
 “Business Continuity Management: Pandemic Planning Briefing,” Gartner webinar, 2020.